Use Help and Account Support
Use Help and Account Support
Use the Help & updates section in PloverCRM Mobile to review product updates, contact support, request features, and check for a newer app version.
Open Help & updates #
- Open PloverCRM.
- Tap Settings.
- Scroll to Help & updates.
Image placeholder: Replace this image path with the final Help & updates screenshot when it is available.
Review What’s New #
- Tap What’s New.
- Review the latest mobile app updates.
- Close the update panel when you are finished.
The Settings screen can show the mobile app version in the What’s New subtitle.
Contact support #
- Tap Contact Support.
- Follow the device prompt to open the PloverCRM support portal.
- Follow the support portal instructions to submit your question.
Do not include passwords, access tokens, or private customer information in a support request.
Request a feature #
- Tap Request a Feature.
- Follow the prompt to open the public roadmap.
- Review existing requests or submit feedback using the available controls.
Do not include confidential workspace information in a public feature request.
Check for updates #
- Tap Check for Updates.
- Follow the device instructions if a newer version is available.
- Complete the update through the supported app-update process.
On Android, PloverCRM can start the in-app update flow. On Apple devices, PloverCRM can show an update alert with Update and Cancel. If no update is available, PloverCRM can show You’re using the latest version of PloverCRM.
The current PloverCRM Mobile version appears at the bottom of Settings.
Advocate Program #
An Advocate Program option can appear when a campaign is available for your workspace. If it appears, open it to review the campaign information shown by PloverCRM.
The option is conditional and may not appear for every workspace or user.
Troubleshooting #
The support portal does not open
Tap Contact Support again and follow the device prompt. If the page still does not open, use a browser and contact your site administrator for help reaching support.
The roadmap does not open
Tap Request a Feature again or open the link in a browser. Avoid posting private customer or workspace information in public feedback.
No update is available
PloverCRM may already be up to date. Check the version shown at the bottom of Settings and try again later.
I need help with workspace access
Contact your site administrator for workspace credentials, role permissions, or website setup. Contact PloverCRM support for product issues after confirming the workspace details are correct.
