Data-source logs help you check whether a source connected successfully, whether submissions were received, and whether a lead was accepted or rejected.
Open the logs #
- Open Data Sources.
- Select the source you want to investigate.
- Open its Logs, Activity, or matching log view.
- Review the newest entries first.
What to review #
Look for the source name, event time, processing status, lead or submission reference, and any error message. A successful entry indicates that the event was accepted for processing; it does not necessarily mean every field was populated correctly.
Investigate a failed event #
- Open the failed log entry.
- Read the non-sensitive error message.
- Check the source connection and field mapping.
- Check routing, required fields, and duplicate handling.
- Correct the source configuration or source data, then submit a new test event when appropriate.
Do not repeatedly submit the same event while processing is still in progress.
