Terms of Service

1. Agreement to Terms

By accessing or using PloverCRM ("Service"), including our website at plovercrm.com, WordPress plugin, and mobile application, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

These Terms constitute a legally binding agreement between you and WebPlover ("we," "us," or "our").

2. Description of Service

PloverCRM is a customer relationship management (CRM) solution consisting of:

• WordPress Plugin: A self-hosted CRM plugin for WordPress websites
• Mobile Application: iOS and Android apps for managing CRM data on mobile devices
• Website: Documentation, support, and account management at plovercrm.com

PloverCRM is a self-hosted solution, meaning you install and run the software on your own WordPress server.

3. User Accounts

3.1 Account Registration

To use certain features of PloverCRM, you may need to create an account on plovercrm.com. You can register using:

• Email and password
• Facebook Login (OAuth)
• Other supported authentication methods

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and current information

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. License and Usage Rights

4.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to:

• Install and use the PloverCRM WordPress plugin on your own WordPress websites
• Download and use the PloverCRM mobile application on your personal devices
• Access and use plovercrm.com for documentation and support

4.2 License Restrictions

You may not:

• Redistribute, resell, or sublicense PloverCRM
• Reverse engineer, decompile, or disassemble the software
• Remove or modify any proprietary notices or labels
• Use PloverCRM for illegal or unauthorized purposes
• Interfere with or disrupt the Service or servers

4.3 Domain Licensing

PloverCRM may require domain-based licensing. You must use the plugin only on authorized domains. Unauthorized use on unlicensed domains may result in service termination.

5. User Data and Privacy

5.1 Self-Hosted Data

PloverCRM is a self-hosted solution. All contact data, CRM information, and form submissions are stored on your own WordPress server. You are the data controller and are responsible for:

• Compliance with data protection laws (GDPR, CCPA, etc.)
• Obtaining necessary consents from your contacts
• Securing your WordPress installation
• Backup and recovery of your data

5.2 Our Access to Data

We do not have access to the contact data you store in your PloverCRM installation. We may collect:

• Account information (email, name, profile picture) when you register on plovercrm.com
• Usage analytics and error logs to improve the Service
• Support communications and feedback

5.3 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

6. Third-Party Integrations

PloverCRM integrates with third-party services including:

• Meta (Facebook) Lead Ads and Conversions API
• Google Ads
• Form plugins (Fluent Forms, Elementor Pro, WS Form)
• Expo push notification services

Your use of these integrations is subject to the respective third-party terms of service and privacy policies. We are not responsible for third-party services or their practices.

7. Acceptable Use Policy

You agree not to use PloverCRM to:

• Send spam or unsolicited communications
• Collect or harvest personal information without consent
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm others
• Impersonate any person or entity

8. Intellectual Property

8.1 Our Intellectual Property

PloverCRM, including all software, documentation, logos, and trademarks, is owned by WebPlover and protected by copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain all rights to the content and data you store in your PloverCRM installation. By using our Service, you grant us a limited license to provide technical support and improve the Service.

8.3 Feedback

If you provide feedback, suggestions, or ideas about PloverCRM, we may use them without any obligation to compensate you.

9. Payment and Fees

9.1 Pricing

PloverCRM may be offered as a free or paid product. Current pricing is available at plovercrm.com. We reserve the right to change pricing with reasonable notice.

9.2 Refunds

Refund policies, if applicable, will be clearly stated at the time of purchase. Generally, software licenses are non-refundable once delivered.

9.3 Taxes

You are responsible for any applicable taxes, duties, or government charges related to your purchase.

10. Updates and Maintenance

10.1 Software Updates

We may release updates, patches, and new versions of PloverCRM. You are responsible for installing updates on your WordPress site. The mobile app may update automatically.

10.2 Maintenance

We may perform scheduled or emergency maintenance that temporarily interrupts access to plovercrm.com or update services. We will provide reasonable notice when possible.

11. Disclaimers and Warranties

11.2 No Guarantee

We do not guarantee that:

• PloverCRM will meet your specific requirements
• The Service will be uninterrupted, secure, or error-free
• Results obtained from using PloverCRM will be accurate or reliable
• All bugs or defects will be corrected

11.3 Self-Hosted Responsibility

As a self-hosted solution, you are responsible for:

• Your WordPress server security and performance
• Compatibility with your hosting environment
• Data backup and disaster recovery
• Compliance with applicable laws

12. Limitation of Liability

13. Indemnification

You agree to indemnify, defend, and hold harmless WebPlover, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use of PloverCRM
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

14. Termination

14.1 Termination by You

You may stop using PloverCRM at any time by:

• Uninstalling the WordPress plugin
• Deleting the mobile app
• Closing your account on plovercrm.com

14.2 Termination by Us

We may suspend or terminate your access to PloverCRM if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account remains inactive for an extended period
• We discontinue the Service

14.3 Effect of Termination

Upon termination:

• Your license to use PloverCRM ends immediately
• You must cease all use of the Service
• Data stored on your WordPress server remains under your control
• We may delete your account data on plovercrm.com after a reasonable period

15. Dispute Resolution

15.1 Informal Resolution

Before filing a legal claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally.

15.2 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

15.3 Arbitration

Any disputes arising from these Terms or your use of PloverCRM shall be resolved through binding arbitration, except where prohibited by law.

16. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by:

• Posting the updated Terms on plovercrm.com
• Updating the "Last Updated" date
• Sending an email notification (if we have your email)
• Displaying a notice in the plugin or app

Your continued use of PloverCRM after changes are posted constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on plovercrm.com, constitute the entire agreement between you and WebPlover.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

19. Acknowledgment